Refund policy
Final Sale & Manufacturing Defect Policy
Effective Date: July 1, 2026
Thank you for shopping with The Luci Lynn Edit.
Because our products are sourced, ordered, and fulfilled specifically for customer purchases, all sales are final.
By completing a purchase through lucilynn.com, you acknowledge and agree to this policy.
All Sales Are Final
The Luci Lynn Edit does not accept standard returns and does not provide refunds, store credit, or exchanges for reasons including:
- Choosing the incorrect size
- An item not fitting as expected
- Personal style or color preferences
- Changing your mind
- Accidental purchases
- Duplicate purchases
- Failure to review the product description or size chart
- Minor color differences caused by photography, lighting, or screen displays
- Normal variations in fabric, pattern placement, printing, distressing, or construction
- Promotional, discounted, clearance, seasonal, or limited-edition merchandise
An exchange may only be approved for a verified manufacturing defect or confirmed fulfillment error.
Nothing in this policy limits any rights or remedies that cannot legally be waived.
Manufacturing-Defect Exchanges
An item may qualify for an exchange when it arrives with a significant manufacturing defect that existed before the item was worn, washed, altered, or used.
Examples of possible manufacturing defects include:
- A broken zipper
- A significant hole or tear that is not part of the intended design
- A completely separated seam
- Missing or broken buttons, snaps, or hardware
- A major printing or embroidery error
- A significant construction problem that prevents the item from being worn as intended
The following are not generally considered manufacturing defects:
- Minor loose threads
- Natural fabric variations
- Differences in print or pattern placement
- Slight color variations
- Sizing or fit concerns
- Damage caused after delivery
- Damage caused by improper washing, drying, storage, care, or use
- Normal wear and tear
Claim Deadline
Manufacturing-defect claims must be submitted to info@lucilynn.com within seven calendar days of the delivery date shown by the shipping carrier.
Claims submitted after the seven-day period may be denied.
Required Information
The customer must provide:
- Full name
- Order number
- Description of the defect
- A clear photograph of the entire item
- Close-up photographs of the defect
- A photograph of the original packaging
- A photograph of the shipping label
Additional photographs or information may be requested before a decision is made.
Submitting a claim does not guarantee approval.
Item Condition Requirements
To qualify for consideration, the item must be:
- Unworn
- Unwashed
- Unaltered
- Unused
- Free from makeup
- Free from deodorant
- Free from perfume or fragrance
- Free from smoke
- Free from pet hair
- Free from stains
- Free from odors
- In its original condition
- Accompanied by original tags and packaging when applicable
A claim may be denied if the item shows evidence of wear, washing, alteration, improper care, accidental damage, or damage occurring after delivery.
Approved Exchanges
Approved manufacturing-defect claims are eligible for an exchange only.
Whenever possible, the defective item will be replaced with the same product, size, and color.
An approved defect exchange cannot be used to change the size, color, style, or product because of personal preference.
If the original item is unavailable, The Luci Lynn Edit may offer store credit or allow the customer to select another item of equal value.
Cash refunds are not provided except where required by applicable law.
Incorrect Items
If the customer receives an item that is different from the item ordered, the customer must contact info@lucilynn.com within seven calendar days of delivery.
The customer must provide photographs of:
- The item received
- The item’s tags
- The packaging
- The shipping label
Once the fulfillment error is confirmed, The Luci Lynn Edit will provide instructions and work to correct the order at no additional cost to the customer.
Unauthorized Returns
Do not mail merchandise back without written authorization and return instructions from The Luci Lynn Edit.
Unauthorized returns, returns sent to an incorrect address, and packages marked “return to sender” may be refused.
Sending an unauthorized return does not qualify the customer for an exchange, store credit, or refund.
Return Shipping for Approved Claims
When a verified manufacturing defect or fulfillment error is approved, The Luci Lynn Edit will provide return or exchange instructions.
The customer should not purchase return postage unless specifically instructed to do so.
Original Shipping Charges
Original shipping charges are nonrefundable except where required by applicable law.
Order Delays or Unavailable Merchandise
If an item becomes unavailable before fulfillment, The Luci Lynn Edit may cancel the affected item and provide the remedy required by applicable law.
If we cannot ship merchandise within the legally required timeframe, customers will receive any legally required notice and the opportunity to accept the delay or cancel the affected unshipped merchandise.
Contact Information
Questions and manufacturing-defect claims should be emailed to:
info@lucilynn.com
Please include your order number in the subject line.